Surrey and Borders Partnership NHS Foundation Trust

Background

Surrey and Borders Partnership NHS Foundation Trust is the leading NHS provider of mental health across Surrey and North East Hampshire.

Our Product design teams create digital platforms to deliver and enhance healthcare, as well as creating other UX solutions that improve clinical operations and increase value for money. 

Our Trust uses SystemOne (Electronic patient record software) created by TPP for the NHS. Our Teams work using Agile Scrum and User Centred Design following GDS https://www.gov.uk/service-manual/service-standard

What is Flow in a Hospital?

Patient flow is the movement of patients through a healthcare facility. It involves the medical care, physical resources, and internal systems needed to get patients from the point of admission to the point of discharge while maintaining quality and patient/provider satisfaction.

The Flow projects help to remove blockages for patients being discharged from hospital beds (freeing up beds and staff time/resources). The FLOW projects also improve clinical operations by  saving clinicians time, and increasing efficiency/value for money.

Design Team Flow

Design Team Flow works with clinicians who deal with Inpatients on the wards (Mental hospital), Acute care Psyche Liaison (A & E), Home Treatment Teams and Community Mental Health teams (when patient have been discharged home or to accommodation).